The lifetime value of a customer is something we actually rarely touch on in that initial meeting with clients
Partly because so often small businesses think of the present – the effect that social media marketing will have on their bottom line right now for this month and the next couple of months
Partly because we don’t want to confuse them with science
And often because the here and now value alone of Social Media Marketing stacks up VS what current marketing they’re doing
So what is the Lifetime Value Of A Customer?
Customer Lifetime Value is defined as the total £££s flowing from a customer over the entire relationship with that customer.
Can you explain that to me in simple terms?
It’s how much a person is going to spend over the period of retention
How do I calculate this?
(Average Order Value) x (Number of Repeat Sales) x (Average Retention Time)
Can you give me some examples?
This is just me – but in these examples I’m more than likely the norm
My favourite restaurant in my local town is as follows
(£65 – I go with at least 1 other person each time) x (5 times a year) x (3 years) = £975
The bar I go at least once every week
(£20) x (52 times a year) x (3 years) = £3120
Or the local gym
(£10.99) x (12 times a year) x (3 years) = £395.64
Ah I think I get it now
Yes – that is why you will often see taster nights at restaurants or a gym giving away one months membership
It’s profitable for them to do so if you look at the Lifetime value of a customer figure instead of just the profit figure for that month
It’s also why the best businesses marketing continually rather than just the odd one off bit of marketing each year
How does this link into my Small Business marketing?
Most small businesses look at marketing simplistically like this
* I spent £250 this month on marketing
* The income generated from that this month is 10 customers at £30
* When I take my other costs away I just about broke even
What they don’t look at is the fact that those people come back 5 times a year off the back of that one piece of marketing
They always think in the micro-moments and the here and now
Each of those customers is worth an average of £450 in their lifetime and you’ve just won over 10 customers – £4500 from £250 of marketing
Do you think it’s worth repeating?
The figures speak for themselves – it is profitable to do great marketing
The problem with when small businesses is at times of a recession they actually cut back on their marketing budgets to save short term costs – whereas if they invested in marketing that worked the increased value via long term customer
spend would see their business expanding rather contracting
IF THIS BLOG HELPS CAN YOU PLEASE DO ONE THING
Work out the lifetime value of a customer for your business
Email us on firstname.lastname@example.org or call 07806774279 and we can have a chat about increasing your customer base in a cost effective manner that delivers profits
“With over 12 years experience of Social Media and 17 years experience of online marketing in other companies, clients come to myself when they want a veteran rather than a rookie” Alex McCann